Frequently Asked Questions

Frequently Asked Questions

1. Where does Toad Road ship?

Toad Road currently ships orders to addresses within the United States.

2. How long does shipping take?

Orders generally require 1–3 business days for processing and approximately 3–5 business days for carrier transit.

The estimated total delivery time is approximately 4–8 business days.

Delivery estimates are not guaranteed and may vary due to carrier delays, weather, holidays, or other circumstances outside our control.

3. What time is the order cut-off?

Our daily order cut-off time is 6:00 PM Mountain Time.

Orders placed after the cut-off time may begin processing on the next business day.

4. Which days are orders processed?

Orders are generally processed and shipped Monday through Friday, excluding applicable public holidays.

5. How can I track my order?

When tracking information is available, we may send shipping confirmation and tracking information by email.

You can use the provided tracking information to check the current status of your shipment.

6. What should I do if my order is delayed?

If your order has not arrived within the estimated delivery timeframe, please contact us.

We will help review the available order and shipping information.

7. What if I entered the wrong shipping address?

Please contact us as soon as possible if you notice an incorrect shipping address.

We will make reasonable efforts to update the address before the order is shipped. However, we cannot guarantee that an address can be changed after an order has entered the shipping process.

8. What payment methods do you accept?

We accept eligible payment cards displayed during checkout, which may include:

  • Visa
  • Visa Electron
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club

Available payment methods may vary depending on the order and payment provider.

9. Is my payment information secure?

Payment information is processed through our payment service providers.

We do not intentionally store complete payment card numbers or security codes on our own servers.

10. Can I cancel my order?

If you need to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the return procedure may apply.

11. What is your return policy?

Eligible products may generally be returned within 30 days of delivery.

Returned items should be unused, unworn, in their original condition, and include original packaging and tags where applicable.

Please contact us before sending an item back.

12. How do I request a return?

Contact us with:

  • Your order number
  • The item you want to return
  • The reason for the return
  • Photos if the item is damaged, defective, or incorrect

We will review your request and provide return instructions if the return is approved.

13. When will I receive my refund?

Once an approved return has been received and inspected, the refund will be processed to the original payment method.

Please allow up to 5 business days for us to process an approved refund. Your bank or payment provider may require additional time for the funds to appear in your account.

14. What if I receive a damaged or incorrect item?

Please contact us as soon as possible after delivery.

We may request photographs or other information to verify the issue. After verification, we may offer a replacement, exchange, or refund depending on the circumstances.

15. Do you accept exchanges?

Exchange requests may be accepted within the applicable return period and are subject to product availability.

If the requested replacement is unavailable, a refund may be offered instead.

16. Can I return an item I simply don't want anymore?

Eligible items may generally be returned within the 30-day return period, provided they meet the conditions in our Return and Refund Policy.

Return shipping costs may apply depending on the reason for the return.

17. How can I contact Toad Road?

You can contact us using the information below:

Toad Road
6807 4th St NW
Los Ranchos de Albuquerque, NM 87107
United States

Phone: +1 505-255-4212
Email: info@toadroad.shop

Website: https://toadroad.shop

18. Where can I find your store policies?

You can review our:

  • Shipping Policy
  • Return and Refund Policy
  • Privacy Policy
  • Terms of Service
  • Payment Policy
  • Legal Notice

We recommend reviewing these policies before placing an order.