Shipping policy
At Toad Road, we are committed to processing and delivering your order as efficiently as possible. This Shipping Policy explains our order processing times, delivery estimates, shipping methods, and other important shipping information.
1. Shipping Destinations
Toad Road currently ships orders to addresses within the United States.
We do not currently ship to locations outside the United States unless otherwise stated on our website.
2. Order Processing Time
Orders are generally processed within 1–3 business days after the order is placed and payment has been successfully confirmed.
Orders are processed and shipped Monday through Friday, excluding applicable public holidays.
Our order cut-off time is:
6:00 PM Mountain Time
Orders placed after the daily cut-off time may begin processing on the next business day.
3. Estimated Delivery Time
After an order has been processed and shipped, the estimated transit time is approximately:
3–5 business days
The estimated total delivery time is therefore approximately:
4–8 business days
This estimate includes both order handling and carrier transit time.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our reasonable control.
4. Shipping Costs
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
If a product or promotion qualifies for free shipping, the applicable free-shipping terms will be displayed on the website or during checkout.
5. Order Tracking
When tracking information is available, we may provide a shipping confirmation or tracking information by email.
Customers can use the provided tracking information to monitor the status of their shipment.
Please allow some time for tracking information to become active after the package has been handed to the carrier.
6. Delivery Delays
While we work to meet the estimated delivery times, delays may occasionally occur due to circumstances outside our control, including:
-
Severe weather
-
Carrier delays
-
Public holidays
-
High shipping volumes
-
Incorrect or incomplete delivery information
-
Transportation disruptions
-
Other unforeseen circumstances
If your order is delayed, please contact us and we will assist you in checking the available shipment information.
7. Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address during checkout.
If you provide an incorrect or incomplete address, please contact us as soon as possible.
We will make reasonable efforts to update the address before the order is shipped. However, we cannot guarantee that address changes will be possible after an order has entered the shipping process.
Additional shipping charges may apply if a package needs to be reshipped because of an incorrect address provided by the customer.
8. Lost or Damaged Packages
If your package appears to be lost, delayed, or damaged during transit, please contact us as soon as possible.
For damaged deliveries, we may request photographs of the package and the product to help investigate the issue with the shipping carrier.
We will work with the customer and the applicable carrier to resolve confirmed shipping issues.
9. Delivery Address
Orders are shipped to the shipping address provided during checkout.
Please make sure your address, apartment or unit number, city, state, and ZIP code are correct before completing your purchase.
10. Business Days
For purposes of this Shipping Policy, business days are generally Monday through Friday, excluding applicable public holidays.
Weekends and holidays may not count toward processing or estimated transit times.
11. Shipping Confirmation
Once your order has been shipped, you may receive a shipping confirmation containing available shipment information.
The carrier's tracking information will provide the most current information regarding the shipment's progress and estimated delivery.
12. Contact Us
If you have questions about shipping, delivery, or your order, please contact us:
Toad Road
6807 4th St NW
Los Ranchos de Albuquerque, NM 87107
United States
Phone: +1 505-255-4212
Email: info@toadroad.shop
Website: https://toadroad.shop