Privacy policy

At Toad Road, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or use our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your personal information.

1. Information We Collect

When you visit or use our website, we may collect information that you voluntarily provide to us, including:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment and transaction information
  • Order details
  • Account information, if you create an account
  • Information you provide when contacting customer support

We may also automatically collect certain technical information when you visit our website, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Date and time of website visits
  • General website usage information

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders
  • Process payments
  • Deliver purchased products
  • Provide order confirmations and shipping updates
  • Respond to customer service requests
  • Manage your account
  • Process returns, refunds, and exchanges
  • Improve our website, products, and customer experience
  • Prevent fraud, abuse, and unauthorized transactions
  • Maintain website security
  • Comply with applicable legal and regulatory requirements
  • Send marketing communications where permitted by law and where you have provided appropriate consent

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Toad Road does not intentionally store complete payment card numbers or security codes on its own servers. Payment information may be securely processed by the payment provider according to its own privacy and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and provide a better shopping experience.

Cookies may help us:

  • Keep items in your shopping cart
  • Remember your preferences
  • Understand how visitors use our website
  • Improve website performance
  • Measure marketing and advertising performance

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Information Sharing

We do not sell or rent your personal information to third parties.

We may share information with trusted service providers when necessary to operate our business and provide services to you. These providers may include:

  • Payment processors
  • Shipping and delivery providers
  • Website and hosting providers
  • Ecommerce and technology providers
  • Analytics and marketing service providers
  • Customer support providers

These service providers may only receive information reasonably necessary to perform their services.

We may also disclose information when required by law, legal process, court order, or governmental request, or when necessary to protect our rights, customers, property, or website.

6. Shopify and Third-Party Services

Our online store may use Shopify and other third-party services to provide ecommerce, payment, analytics, marketing, hosting, and other functionality.

These third-party providers may process personal information according to their own privacy policies and applicable laws.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions
  • Provide customer services
  • Maintain business and transaction records
  • Resolve disputes
  • Prevent fraud
  • Comply with legal and regulatory obligations

When personal information is no longer required, it may be securely deleted or anonymized where appropriate.

9. Marketing Communications

If you choose to receive promotional emails or other marketing communications from us, we may use your contact information to send information about products, promotions, or other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.

Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary to fulfill your order.

10. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate authorization.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

11. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request information about how your information is used
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications

To make a privacy-related request, please contact us using the information below.

12. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any updated version will be posted on this page with a revised "Last Updated" date.

14. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

Toad Road
6807 4th St NW
Los Ranchos de Albuquerque, NM 87107
United States

Phone: +1 505-255-4212
Email: info@toadroad.shop
Website: https://toadroad.shop