Refund policy

At ToadRoad, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the item and request a refund under the terms below.

Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and unworn.

  • Be in its original condition.

  • Include the original packaging, tags, and accessories where applicable.

  • Not be damaged, altered, washed, or modified by the customer.

  • Be accompanied by proof of purchase or order information.

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

To request a return, please contact our customer support team before sending any item back.

Please provide:

  • Your order number

  • The name or description of the item

  • The reason for the return

  • Photos of the item if the product is damaged, defective, or incorrect

We will review your request and provide return instructions if your return is approved.

Please do not send products back without contacting us first.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We may request photographs or other information to verify the issue. After verification, we may offer a replacement, exchange, or refund, depending on the circumstances and product availability.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow up to 5 business days for us to process an approved refund. After the refund is processed, the time required for the funds to appear in your account may depend on your bank or payment provider.

Return Shipping Costs

If you are returning an item because you changed your mind, ordered the wrong item, or no longer want the product, return shipping costs may be the responsibility of the customer.

If the item was received damaged, defective, or incorrect, please contact us before returning it so we can provide the appropriate instructions.

Exchanges

If you would like to exchange an item, please contact us within 30 days of delivery.

Exchange requests are subject to product availability. If the requested replacement is unavailable, we may offer a refund instead.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it, and the customer may need to follow the return procedure described above.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, customization, or other legitimate reasons. Any applicable exclusions will be clearly identified on the relevant product page before purchase.

Refunds for Returned Items

Refunds are only issued after the returned product has been received and inspected, unless otherwise required by applicable law.

If a returned item does not meet the eligibility requirements described in this policy, we may be unable to issue a refund.

Contact Us

If you have questions about a return or refund, please contact our customer support team using the contact information provided on our Contact Us page.

ToadRoad

Website: https://toadroad.shop